Delete your Ashby login
Download what you need and review waiting attendance or automatic payments with your school.
In My account or Family Account, open Delete my account. Mobile school selection also has this option.
Read the effects, continue and confirm your sign-in. Check request status before repeating an uncertain submission.
- How your request works
- A saved request may still be processing. A sole school owner keeps access while ownership is resolved; the request can continue after another active owner is in place or school closing is complete.
- School records and payments
- Your login and personal app preferences are separate from school records. Care records, messages, billing and required evidence follow their retention rules. This does not close a school or cancel tuition or automatic payments. Contact privacy@ashbycare.com for help with a saved request or an unavailable deletion screen; do not send child information.
Privacy information in the mobile app
Open Privacy and your records on the sign-in screen or in Account. Read the guidance, then open the Privacy Policy or Terms in your browser. These links do not include your account, school or child information.
Ask your school for access, corrections or deletion of the family records it keeps. Signing out or removing the app does not delete records. Opening privacy information does not submit a deletion request.
What this is
Family Home shows today at a glance for your child — recorded attendance, the latest shared report and photo, unread conversations, and the school calendar.
Do this
After you sign in as a parent, open Home from the left menu.
If you have more than one child, tap their name to switch. Ashby remembers your choice for this school during your browser session.
Open reports, photos, messages, or the calendar to see more. Open profile to view your child’s details.
How it works
Each section refreshes every minute while Home is visible and when you return. A failed section offers Try again while other sections remain usable. Changing children clears the previous details immediately.
- Attendance
- today’s latest recorded check-in, checkout, or absence. No update means there is no record for today; it does not mean your child is absent. Dates use the school location’s timezone.
- School calendar
- published events and closures for the selected child’s location and rooms, based on active enrollment and permissions. Today shows what is still happening; otherwise Coming up shows the next events within seven days.
- Your children
- only children the program linked to you. Staff see the full roster; you see your family.
- Shared report
- a daily care report shared by staff. Activities appear when staff save and share them. Older private drafts remain private.
- Photos and messages
- the latest available photo for the selected child and unread conversations across your family. No unread conversations does not mean your inbox is empty.