Requests to join
Needs attention shows parent and staff access requests you can review. Open Children or Team → Access requests, confirm the person, and approve an invitation or decline. Printing the school join code is an optional Getting started task.
What this is
Home is where you start the day. Needs attention is the list of things that still need you. It is not email, and it is not a message to a parent.
Do this
After you sign in, open Home from the left menu. The red number on Home is how many things still need you. The list is near the top.
Tap Review on a row to open the screen that fixes it.
Tap Hide only when the row is optional — for example, an invoice reminder. Shots and leave files stay until they are fixed — there is no Hide on those.
How it works
Facility records that are missing, unreviewed, expired or due stay in Needs attention. This includes selected facility checklists for licensed and registered Texas homes, plus two selected records for ordinary listed homes with a current School permit applicability review; other home requirements still need separate review. Open Compliance checks to review the original documents. These required reminders cannot be hidden.
Schedule requests include family care-hour changes and staff time off that you may approve. Review them in Calendar.
Your shift shows your current clock status. Choose your working room, then Clock in. The button becomes Clock out. Your current shift stays visible even when you select another school. Staff → Check-in has breaks, room changes and clock history. Billing → Hours worked has hours review and export.
Hours worked flags clock entries that need correction, shifts still open after 18 hours, and completed timesheets waiting for your review. Open Billing → Hours worked to check the records; Ashby never clocks someone out automatically.
School records counts enrolled children whose files have missing, unreviewed, expired or due records. Open Children, then the child’s More menu → School records. The reminder has no Hide action.
Texas center staff files need review when required records are unreviewed, missing, expired or due. The grouped reminder opens Team and cannot be hidden.
Room coverage checks actual attendance against school staffing and room limits. Missing assignments or settings also need review. Coverage checks stay visible until fixed; open Attendance to arrange coverage.
Ashby checks a short list when you open Home. What you see depends on your job. We watch these things today:
- Website inquiry needs a reply
- an adult contacted the school through its website. Open Enrollment to reply, then set their status to Waiting for a place or Place offered. Hide is just for you; a new inquiry brings the reminder back.
- Enrollment form waiting
- a parent sent in the child’s details and you still need to approve or send it back.
- Parent invite sitting too long
- a parent link has been waiting more than a week.
- Offered spot with no invite
- you admitted a family and have not sent them a link yet.
- Open tuition invoices and arrangements needing review
- money still owed, if your job can see billing.
- Child file will be removed
- a child left or graduated and the hold period is running. Open Children to keep the file or remove it now.
- Child file hold needs review
- the school’s Review by date has arrived. Open Children, then File retention on the row menu or Review retention on Leaving. The file stays held until review; this reminder cannot be hidden.
- Immunization status
- a Texas location is missing shot status on a child still in care. You cannot hide this.
Your school’s day
Children checked in groups rooms across all locations you can access. Each location appears once with its total, followed by its room counts. Counts show checked in / enrolled: 0 / 4 means none of four enrolled children are checked in. Enrollment counts include children currently enrolled as of today at that location; future and ended enrollments are excluded. The compact header shows the combined total. Educators see assigned rooms only. Use each card’s top-right three-dot menu to open its screen or refresh. Unavailable locations show no count, and the overall total is hidden until you retry. Home does not estimate room staffing or ratios.
Messages shows your three most recent conversations with the last sender and an unread marker. Choose a row to open that conversation. The header counts all unread conversations you can access across your locations. Today shows ongoing and upcoming published events and closures; otherwise Coming up shows the next events within seven days. Dates use the location’s timezone.
Needs attention covers your permitted locations. The location picker changes the calendar; the check-in summary keeps all your accessible locations. Home refreshes every minute while visible and when you return. Use a card’s three-dot menu to Try again if it cannot load.
Unfinished configuration appears as a compact Getting started progress card on Home. Use its three-dot menu and choose Open setup wizard to open the full checklist in School settings. Hide the card through its three-dot menu, or open the guide from Help → Getting started. It does not add to the Needs attention count. The red number on Home is how many rows are on this list. Unread conversations appear separately under Messages and do not add to that red number.